Privacy Policy
This Privacy Policy explains how Feraneo Tourist Agency – Feria d.o.o. ("Feraneo", "we", "us", or "our") collects, uses, processes, and protects your personal data when you visit or use our website www.feraneo.com and our related services.
We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").
1. Data Controller
The data controller responsible for processing your personal data is:
Feraneo Tourist Agency – Feria d.o.o.
Stari Pazin 4D, 52000 Pazin, Croatia
Email: info@feraneo.com
Phone: +385 91 796 7110
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification data (name, surname)
- Contact data (email address, phone number, address)
- Booking details (stay dates, number of guests, special requests)
- Payment-related information (processed securely via payment providers)
- Communication records (emails, inquiries, messages)
- Technical data (IP address, browser type, device information, cookies)
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To manage booking requests and reservations
- To communicate with you regarding your stay
- To provide customer support
- To comply with legal and tax obligations
- To improve our website and services
- To send marketing communications (where consent has been given)
The legal basis for processing includes performance of a contract, compliance with legal obligations, legitimate interests, and, where applicable, your consent.
4. Data Sharing
We may share your personal data with:
- Property owners for the purpose of fulfilling your reservation
- Payment service providers
- IT and website hosting providers
- Accounting and legal advisors
- Public authorities where required by law
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, and reporting requirements.
6. Cookies
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality.
You may manage your cookie preferences through your browser settings. Detailed information is available in our Cookie Policy.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8. Your Rights
In accordance with applicable data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at info@feraneo.com.
9. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
11. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:
Feraneo Tourist Agency – Feria d.o.o.
Email: info@feraneo.com
Phone: +385 91 796 7110
